Contact WCAT
Stay in touch with the WCAT team. They can answer questions about how the appeal process works or how to prepare a case. WCAT staff remain neutral – they aren’t able to offer legal advice or act as your advocate or representative.
Call 604 664-7800 or 1 800 663-2782 (toll-free in B.C.) to connect with WCAT staff at any time during the appeal process or if you have a general inquiry. They’re available Monday to Friday, 8:30am to 4:30pm.
Email appeal documents to us at appeals@wcat.bc.ca. Please see the Send email to WCAT section below for more information.
Fax information to us at 604 664-7898.
Mail or courier information to us at:
150-4600 Jacombs Road
Richmond, BC V6V 3B1
Update your contact information
Keep your contact information up to date during the appeal process.
Connect with a Navigator
Call 604 664-7800 or 1 800 663-2782 (toll-free in B.C.) to talk with our experienced team about using Indigenous culture and approach as part of your appeal process.
Sending and receiving documents
Use WCAT Online Service to submit and receive documents WCAT Online Services.
If you are sending documents to WCAT by fax or email, here are a few tips to help submit documents and information successfully:
- Include the WorkSafeBC claim or file number and your WCAT appeal number on everything you send
- You do not need to send original documents or printed copies of anything sent by email or fax
- Keep a copy of everything you send, including a fax confirmation sheet, if applicable
Send information to: appeals@wcat.bc.ca
Only use this email address to submit documents. Do not use it to ask questions or follow-up on your appeal.
Send evidence or documents as a PDF attachment or as part of the main body of an email. Forms must be sent as a PDF attachment. If a signature is required, check the corresponding signature box on the form.
Maximum email size is 10MB.
Include the right information. The subject line must contain the WCAT appeal number (if it exists) and the name of the person appealing (the appellant). The message should contain the name and telephone number of the sender.
Do not include links to websites. WCAT will not consider linked information.
Decide whether email is secure enough. The emails you send to WCAT are not encrypted – they could be read by someone else. If you email WCAT, you accept the risk of access to information during transmission. WCAT accepts no responsibility for messages or attachments sent by email until they are received by WCAT.
You will receive an automated message once your email is received. Only one confirmation email is sent per day per email address.
WCAT protects data and personal information. Forms and documents can be sent by email as a convenience. WCAT will only respond by phone, mail or fax. WCAT will refuse emails from individuals who send emails that are excessively lengthy or repetitive, contain material that contravenes WCAT’s Code of Conduct For Parties or Representatives, or is determined to have computer viruses or other forms of malware.
WCAT can send correspondence to parties and representatives by encrypted email. If you’d like to use this method, email WCAT – include your full name and your appeal number, if you have one. If you do not ask to receive encrypted emails, you will continue to receive correspondence from WCAT by mail.
Find out how to open encrypted emails from WCAT (PDF, 232 KB).
If your firm is using a shared mailbox on Office 365, please see these instructions (PDF, 108KB).