Contact WCAT
WCAT staff can answer questions about how the appeal process works and how to prepare a case. WCAT staff are neutral – they will not offer legal advice or act as your advocate or representative.
Our staff provide assistance in a professional and respectful manner and expect the same courtesy in return. Abusive, threatening, harassing, or disrespectful language and behaviour of any kind will not be tolerated. WCAT may take appropriate measures to protect our staff where such conduct occurs, including placing limits on communication.
Call (604) 664-7800 or 1 (800) 663-2782 (toll-free in B.C.) to connect with WCAT staff at any time during the appeal process or if you have a general inquiry. They’re available Monday to Friday, 8:30 am to 4:30 pm.
Sign up for WCAT Online Services. You can use WCAT Online Services to see appeal documents, and to provide information to WCAT about your active appeal. For more information about WCAT Online Services, click here.
Fax information to us at (604) 664-7898.
Mail, courier, or email information to us at:
150-4600 Jacombs Road
Richmond, BC V6V 3B1
appeals@wcat.bc.ca
Learn more about visiting WCAT in person.
Update your contact information
Keep your contact information up to date during the appeal process.
Connect with a Navigator
Call (604) 664-7800 or 1 (800) 663-2782 (toll-free in B.C.) to talk with our experienced team about using Indigenous culture and approach as part of your appeal process.
Sending and receiving documents
When you sign up for WCAT Online Services, you can submit and receive appeal documents online for most appeals. You will also be able to see the documents WCAT has sent to you. For more information about WCAT Online Services, click here.
You can also send documents to WCAT by fax or email, here are a few tips to help submit documents and information successfully:
- Include the WorkSafeBC claim or file number and your WCAT appeal number on everything you send
- You do not need to send original documents or printed copies of anything sent by email, fax or WCAT Online Services Portal
- Keep a copy of everything you send, including a fax confirmation sheet, if applicable
WCAT’s email address is appeals@wcat.bc.ca.
Only use this email address to submit documents. Do not use it to ask questions or follow-up on your appeal.
Send evidence or documents as a PDF attachment or as part of the main body of an email. Forms must be sent as a PDF attachment. If a signature is required, check the corresponding signature box on the form.
Maximum email size is 10MB.
Include the right information. The subject line must contain theWCAT appeal number (if it exists) and the name of the person appealing (the appellant). The message should contain the name and telephone number of the sender.
Do not include links to websites. WCAT will not consider linked information.
Decide whether email is secure enough. The emails you send to WCAT are not encrypted – they could be read by someone else. If you email WCAT, you accept the risk of access to information during transmission. WCAT accepts no responsibility for messages or attachments sent by email until they are received by WCAT.
You will receive an automated message once your email is received. Only one confirmation email is sent per day per email address.
WCAT protects data and personal information. WCAT will refuse emails that are determined to have computer viruses or other forms of malware.
Excessive communication: WCAT will refuse emails that are excessively lengthy or repetitive or contain material that contravenes WCAT’s Code of Conduct For Parties or Representatives. Parties and representatives are expected to know and abide by this Code of Conduct.
If you are not getting emails from WCAT Online Services:
- Check your junk or spam folder
- Add onlineservices@wcat.bc.ca and appeals@wcat.bc.ca to your contacts
Find out how to open encrypted emails from WCAT (PDF).
If your firm is using a shared mailbox on Office 365, please see these instructions (PDF).
To find out how to retrieve an electronically shared IHP binder, please see these instructions (PDF).